Faq's

Our Products

Q: What is Material Handling?

Ans: Material Handling is the movement, storage, control and protection of materials, goods and products throughout the process of manufacturing, distribution, consumption and disposal. The focus is on the methods, mechanical equipment, systems and related controls used to achieve these functions. The material handling industry manufactures and distributes the equipment and services required to implement material handling systems. Material handling systems range from pallet rack and shelving, to conveyor systems and Automated Storage and Retrieval Systems

Q: Do you sell used equipment?

Ans: Yes, we have a huge selection of used material handling products.

Q: Do you stock any products?

Ans: Yes, One Roof stocks a variety of products throughout North America.

Q: How do I order?

Ans: You can order online by using our online catalog, quote or partner web sites (schoollockers.com, buyusedlockers.com) 24 hours a day. please allow 24 hours for quotes responses.

Q: Do you buy used Material Handling products?

Ans: Yes, call our buyers at (800) 952-0151 during business hours and they can give you a quote either by phone or email. Send us a description, quantity and photos of what you would like to sell. Your equipment will be inspected in the order that it was received. If the description you provided is accurate, we will mail you a check or you may pick it up in person at our main office. If we find that the condition of your equipment is not as you described, we will contact you, modify our offer and explain the reason for doing so. If we do not reach an agreement, we will return your equipment at your expense.

Q: How are products delivered?

Ans: The range of delivery can be from UPS to LTL, depending on the size and weight of the products being shipped.

Q: What services do you offer?

Ans: We offer a variety of services including: Consulting, Design & Layout, Installation, Relocation & Asset Recovery and Engineering & Technical Support

Q: Do you offer installation services for your products?

Ans: Yes, we have crews throughout the U.S. that offer quality installation at really great prices

Q: How are products delivered?

Ans: The range of delivery can be from UPS to LTL, depending on the size and weight of the products being shipped.

Q: What is your return policy?

Ans: Qualifying products may be returned within 30-days of our invoice date with a signed Returned Goods Agreement. All returns must be shipped prepaid (by the customer), in their original packaging. Issuance of credit and/or refund is subject to our inspection. Some returns will be subject to restocking fees.

Q: Do you sell to other dealers?

Ans: Yes, our wholesale program is available. for more info click here.

Q: How do I match the brand I currently have?

Ans: You can call or email one of our experts’ pictures of the product and we can identify the brand or style of product.

Q: What is the most common type of pallet rack?

Ans: YTeardrop style is the most common pallet rack but, we also have available the New style as well.

Q: Are there discounts for purchasing multiple?

Ans: Yes, typically the more you buy the better the discount.